Privacy Policy

TerraLine Outdoor Services LLC ("TerraLine," "we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request a consultation, how we use that information, and the choices you have. We do not sell your personal information.

01 Information We Collect

We collect information that you provide directly to us, primarily through our consultation request form. The information collected may include:

• Contact information: first and last name, email address, phone number.
• Property information: the project address and a description of the work you would like done.
• Project details: approximate budget range, inspiration links (such as a Pinterest board), and whether a plot or land survey is available.
• Scheduling preferences: preferred and alternate consultation dates, best times to reach you, and your preferred contact method (call, text, or email).
• Optional context: how you heard about TerraLine.

We may also passively collect basic technical information when you visit the site, such as your IP address, browser type, device type, and pages viewed. This information is used only to keep the site secure and functioning properly.

02 How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your consultation request and schedule an in-person meeting.
• To prepare quotes, estimates, and project plans for the work you're considering.
• To communicate with you about your project, including scheduling, materials, and ongoing service.
• To send service-related updates (for example, snow removal scheduling during winter months).
• To comply with any legal obligations that may apply to our business.

We do not use your information for unrelated marketing, and we do not add you to mailing lists without your knowledge.

03 How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• With trusted service providers who help us deliver work for your project, such as material suppliers or specialized subcontractors. These parties receive only what's necessary to complete their portion of the project.
• When required by law, such as in response to a subpoena, court order, or other valid legal process.
• To protect rights and safety, if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

04 Cookies and Tracking

At this time, our website does not use cookies, third-party analytics, or advertising tracking technologies. If we add tools like Google Analytics or similar in the future, we will update this Privacy Policy to disclose what is collected and how.

05 Data Storage and Security

We take reasonable steps to protect the information you share with us. Consultation form submissions are stored securely and are accessible only to TerraLine staff who need them to respond to your inquiry or carry out your project. While no method of online transmission or storage is completely secure, we work to safeguard your information against unauthorized access.

06 Data Retention

We retain your information for as long as we have an active relationship with you (such as an ongoing or seasonal service) and for a reasonable period afterward in order to maintain accurate business records. If you would like us to delete your information sooner, see the next section.

07 Your Rights and Choices

You have the right to:

• Access the information we have about you.
• Correct any information that is inaccurate or out of date.
• Request deletion of your information, subject to any record-keeping obligations we may have.
• Opt out of any non-essential communications.

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable time.

08 Children's Privacy

Our website and services are intended for adults seeking residential landscaping and outdoor services. We do not knowingly collect information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

09 Third-Party Links

Our site may include links to external websites (for example, supplier websites or inspiration platforms). We are not responsible for the privacy practices of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we'll update the "Last updated" date at the top of this page. Significant changes may also be communicated directly if you have an ongoing service relationship with us.